Joint Commission Policy Statement

MDM Staffing (MDM) is committed to providing a higher standard of service and to the delivery of safe, quality patient care. MDM complies with the Joint Commission’s Standards for Healthcare Staffing Services.  As our customer, you can have confidence that the processes within MDM support that the supplemental staff working in your organization have met the requirements established by the Joint Commission to assure compliance with the Joint Commission Standards for Healthcare Staffing Services, MDM provides the customer a written description of the following service features:

Subcontractors
MDM will not engage subcontractors to provide Assigned Employees unless agreed to in advance by the customer.

Floating
Assigned Employees may only be placed in assignments that match the job description for which MDM assigns them; if an Assigned Employee is asked to float to another department with the customer, the department must be a like department or unit and the float employee must have demonstrated previous competency and have the appropriate certifications, credentials for that department/unit.  Assigned Employees should only be floated to areas of comparable clinical diagnoses and acuities.

Competency Review
It is the responsibility of MDM to conduct and finalize the pre-employment assessment of the Assigned Employee’s competence based on the techniques, procedures, technology and skills needed to provide care, treatment and services to the populations served by the customer upon completion of MDM’s orientation.  It shall be the responsibility of the customer to cooperate in a review or evaluation of each Assigned Employee, relative to the employee’s ability to perform specific job functions upon completion of employee’s assignment or shift.  MDM relies on the customer’s feedback in order to accurately assess and re-assess the competence of the Assigned Employee on an ongoing basis based on the customer’s report of clinical performance.

Orientation of Employees
MDM will provide all new employees with an orientation to the company’s policies and procedures.  It shall be the responsibility of customer to orient assigned employees to the facility and its rules and regulations and to acquaint them with the facility policies and procedures, including dress code, physical layout and equipment and to validate competency and ability of Assigned Employee to properly use equipment.

Employees and Independent Contractors
As the provider of staffing services, MDM will be the employer of Assigned Employees and shall not by reason of their temporary assignment with the customer through MDM become employees of the customer.  At its sole discretion MDM reserves the right to utilize Independent Contractors in addition to its employees, to assist in the provision of all agreed upon Healthcare Supplemental Staffing services.

Incident, Error, Tracking System
Upon notification of Incidents and or Errors, MDM shall document and track all unexpected incidents, including errors, sentinel events and other events, such as injuries and safety hazards related to the care and services provided, utilizing its data gathering tools.  Information gathered tracked and analyzed is to shared and reported appropriately to customers, regulatory bodies and the Joint Commission as required.

Communicating Occupational Safety Hazards/Events
It shall be the responsibility of the customer to notify MDM within 24 hours of the event; any competency issues, incidents, and/or complaints related to the Assigned Employee and/or MDM.  Customer agrees to initiate communication with MDM whenever an incident/injury report related to the Assigned Employee is completed.

Requirements for Staff Specified
The requirements of staff sent to the customer by MDM are to be determined by the customer as part of the written agreement between the two parties.  It is MDM’s obligation to comply with the requirements of the customer by supplying staff that have the documented competencies, credentials, health screening and experience to satisfy the requirements specified by the customer in order to deliver safe care to the population being served.

Staff Matching Requirements
MDM shall verify the Assigned Employee’s licensure, certification, education and work experience to assure they are competent and possess the skills and experience that match requirements for the assignment.  Matching the Assigned Employee’s licensure, certification, education and work experience to assure they are competent and possess the skills and experience matching the specified requirements of the assignment may include the use of new grad practitioners for Allied personnel and non-licensed nursing personnel such as sitters, caregivers and nursing assistants, it may also include licensed nursing personnel upon the request or approval of the customer.

 


The MDM office, located in Los Angeles, Ca. is open Monday through Friday from the hours of 8a.m. – 5p.m. PST.  Our local telephone number is 213-382-9888.  Outside of normal business hours, in the event of an emergency please contact us at 213-382-9888.

In the event of an emergency, natural disaster or other uncontrollable event, MDM will continue to provide service to you through our corporate network form a location where phones and computers are functional.  MDM will do everything possible to support you in meeting your needs during crisis situation(s).  A copy of our Emergency Management Plan is available upon request.

Our goal is to always provide you with a consistent level of service.  If for any reason you are dissatisfied with our service or the service provided by one of our healthcare professionals, we encourage you to contact the local manager to discuss the issue.  MDM has processes in place to resolve customer complaints in an effective and efficient manner.  If the resolution does not meet your expectation, we encourage you to call the MDM corporate office at 213-382-9888.  A corporate representative will work with you to resolve your concern.  Any individual or organization that has a concern about the quality and safety of patient care delivered by MDM healthcare professionals, which has not been addressed by MDM management, is encouraged to contact the Joint Commission at www.jointcommission.org or by calling the Office of Quality Monitoring at 630-792-5636.  MDM demonstrates this commitment by taking no retaliatory or disciplinary action against employees when they do report safety or quality of care concerns to the Joint Commission.

 

 

 

Employee Testimonials


"they always make things easy for me, whether it’s about assignments, housing or payroll. I can focus on my job knowing MDM’s got my back.."
Holly M., RN

"..MDM Staffing has always provided me with great assignment options.  Their staffers are sensitive to nurses’ needs and I can count on them when I badly need some work. I recommend MDM Staffing to all nurses.."
Kathy O.,LVN